Customer care assistance available Monday to Friday from 9 AM to 6 PM.
You can contact our customer care team via  
phone at 1-833-840-3008  or
at help@teddyblake.com. Please allow up to 48H for us to process your request. We'll contact you back as quickly as possible, we promise.
Also, did you check our FAQ page? Maybe you will find your answer there.