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F.A.Q

 

GENERAL FAQS

 

Where are Teddy Blake handbags made?


Our handbags are manufactured in Italy by Buti. With a history in making women handbags that spans over decades, Buti has become one of the most recognized and appreciated leather manufacturers in Italy. The craftsmanship that has been improving constantly since 1958 makes every single handbag produced by Buti a work of art.


What are Teddy Blake handbags made from?


Our Handbags are made from 100% leather materials. The leather used comes from the best and most experienced pelleterie in Italy and undergoes an individual quality inspection for each piece.


Where can I see Teddy Blake products in person ?


Teddy Blake high end handbags are sold exclusively online. By doing this we skip the costs of operating a retail store and we are able to offer you the best product experience at remarkably better prices than our competitors.



Why are Teddy Blake handbags different than other handbags?


The difference is in what matters to you when you are buying a handbag. Here at Teddy Blake we strive to offer only high end quality products, carefully handmade by Italian artisans with a keen attention to detail. The emotion and hard work put into each Teddy Blake handbag is visible in the precision of every stitch, the quality of the hardware and all the little details we add.


How do I clean my Teddy Blake?


Gather the materials you need - a very soft cloth, such as a microfiber cloth, a specific leather solution or a soft unscented soap.

How you do: Wet your cloth and gently rub the handbag until it's saturated, but not soaked. Once you are ready to use the cleaner, apply a small amount of the desired cleaning solution to the cloth Gently rub the stained area in a circular motion. Wipe off any residue and allow the area to dry for 30 minutes or longer.

Not only is it important to keep the outside of your bag clean, but you need to maintain the inside as well. The lining of our  handbags is suede. The easiest way to clean this is to use an attachment on your vacuum cleaner. Small  handle vacuums also work.Then repeat the steps like you did for the exterior.

To keep the inside from becoming dirty, take a few preventative steps; for example, do not store pens without caps in your handbag. Make sure to cap all liquid items, such as lotions or hand sanitizers, before placing them in your bag. Keep all makeup in a separate bag to avoid any spills or stains.

 

 

SHIPPING AND RETURNS FAQS



When will I receive my order?


By default, orders will arrive within 1 to 3 business days fir USPS Priority mail. We ensure all the necessary precaution on the packaging so that your Teddy Blake arrives in mint conditions.


Does Teddy Blake ship internationally?


Yes we do. All orders outside the United States are subject to a $39 shipping fee via USPS Priority Mail and should arrive in 4 to 10 business days. Please note that some international packages might be subject to customs delays or extra fees according to country laws.

What is your return policy?


We offer free returns on unused products within 14 days of purchase. However, if something went wrong upon arrival or initial use, please let us know. To initiate a return, please contact us at help@teddyblake.com with your order number and reason for return.


Note: Please make sure you still have the original packaging when you initiate a return request.



What is your exchange policy?


We want you to have the Teddy Blake that’s best for you, so we are happy to accept exchanges within 14 days. To initiate an exchange, please contact help@teddyblake.com with your order number and reason for the exchange.

Note: Please make sure you still have the original packaging when you initiate an exchange request.

 


How do I cancel/edit an order?


While we wish we could, we're unable to edit orders once they are placed. Since we want you to love your Teddy Blake, we do offer free exchanges and returns, just in case!

 

General Disclaimer on returns / exchanges:


 All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Teddy Blake can't be held accountable for packages lost during a return or exchange. Customers need to submit a delivery receipt to help@teddyblake.com and can buy additional insurance.


You did not find your answer here?


Feel free to contact us using the contact form available on the website or email us directly at help@teddyblake.com. Our customer team will happily answer any questions you might have..

Teddy Blake Team